Customer Satisfaction Surveys
|Level of Government:||State & Local|
|Posted Date:||May 13, 2019|
|Due Date:||May 23, 2019|
- Department: Utility Billing
- Category: Request for Quotes (RFQ)
- RFP Number: RFQ-VS-19007
- Start Date: 05/13/2019 9:50 AM
- Close Date: 05/23/2019 5:00 PM
Various departments within the City of Longmont (“City”) need to contract the services of a company to conduct customer satisfaction surveys. The City expects the company to provide feedback on a statistically correct sampling of customer contacts monthly, by asking a set of questions about the customer’s experience with City staff in regard to a specific contact between the City and the customer. The questions to be asked will be determined by department and company selected to provide services.
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